Frequently Asked Questions (FAQ)

We’ve compiled answers to the questions we receive most often to make your collecting experience smooth and enjoyable.

1. What products do you sell?

We specialize in comic books, trading cards, collectibles, and hobby items, including rare editions and limited releases for collectors of all levels.

2. Are your products authentic?

Yes! All products are 100% authentic and sourced from authorized distributors. We guarantee the integrity and quality of every item we sell.

3. How do I place an order?

  1. Browse our website and add items to your cart.

  2. Proceed to checkout and enter your shipping and payment information.

  3. Confirm your order.

  4. You will receive an order confirmation email with your purchase details.

4. Can I place a pre-order?

Yes! Pre-orders allow you to reserve upcoming releases before they are officially available.

  • Payment is collected at the time of pre-order.

  • Pre-orders cannot be canceled once placed.

  • Items ship on or shortly after the official release date.

5. How long does shipping take?

  • U.S. Orders: 5–7 business days

  • International Orders: Currently, we ship within the U.S. only.

You will receive tracking information once your order has shipped.

6. Can I return an item?

Returns are accepted for items that are:

  • Unopened and unused

  • In their original packaging

  • Returned within 30 days of delivery

Non-returnable items include:

  • Opened packs, boxes, or comics

  • Digital items or codes

  • Pre-sale or clearance items

Refer to our Refund and Return Policy for full details.

7. What if my package is lost or damaged?

  • Lost packages: Contact us immediately to help locate or replace your order.

  • Damaged packages: Notify us within 48 hours of delivery with photos to receive a replacement or refund.

8. How can I stay updated on new releases and promotions?

Subscribe to our newsletter and follow us on social media for updates on:

  • New products

  • Pre-orders

  • Special promotions and exclusive releases

9. How can I contact Isotope Comics?

📧 Email: romainchwalek54@gmail.com
📞 Phone: +1 (415) 621-6543

Support is available Monday–Friday, 9:00 AM – 6:00 PM (PST) and Saturday, 10:00 AM – 4:00 PM.

Isotope Comics – Trusted by collectors, powered by passion, and committed to providing authentic collectibles with exceptional service.